Terms of service
These terms apply to the LetTool website, accounts, digital goods and proxy services purchased here. Read them before registering or ordering, together with the product description and refund policy.
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1. Operator and contracting party
LetTool is operated by LETOO GLOBAL TECHNOLOGY LIMITED (立拓環球科技有限公司), a limited company incorporated in Hong Kong, with Business Registration Number 81214763.
Registered office: Room A5, 7/F, Astoria Building, No.34 Ashley Road, Tsim Sha Tsui, Hong Kong.
For questions, email support@lettool.com.
2. Accounts and use
You must have the legal capacity to enter the transaction and, when purchasing for an organisation, the necessary authority. Provide a valid email and accurate order details, protect your account and delivered credentials, and contact support if you suspect unauthorised access.
Use services in accordance with applicable law and relevant third-party platform rules. Fraud, unauthorised access, privacy or intellectual-property infringement, and malware distribution are prohibited. We may restrict affected services to investigate such activity or reasonable security concerns; undelivered services and remaining entitlements will be handled according to the facts, refund policy and applicable law.
3. Products, prices and payment
Check region, specifications, quantity, currency, duration and requirements before ordering. Prices and discounts are those shown at order confirmation. Products requiring a quote or manual confirmation follow the specific arrangement confirmed by support. An order record does not itself confirm payment or delivery. If we cannot supply as agreed, we will contact you to arrange a resolution or refund.
Available methods are shown at checkout. Third-party providers process payment details, and payment status requires a valid payment notification or verification. CNY wallet payments deduct the balance when you confirm the order. Follow the instructions shown for USD orders and manual payment.
4. Delivery, duration and renewals
Orders can be submitted at any time. Payment checks and delivery are handled manually and independently, with an email notice after delivery.
For help, email our support team. We will reply and begin handling your request within 12 hours of receiving it, usually sooner.
Support is not staffed live around the clock. Orders and after-sales requests may queue; completion depends on the queue and investigation. The 12-hour window covers the initial reply and start of handling, not guaranteed delivery or resolution.
Proxy region, bandwidth or traffic allowance, validity and connection settings follow the purchased product and delivery record. Renewals require your order and payment, followed by support verification and processing; a renewal request does not itself extend service. Allow time before expiry to avoid interruptions.
5. Third-party platforms and service limitations
Third-party names and logos identify product compatibility or context and do not imply official authorisation, certification or endorsement of LetTool. Platforms may change rules or restrict accounts or services. Proxy connections also depend on local networks, client settings and destination websites. We assess issues against the delivery and evidence; these limitations do not remove our contractual or legal responsibilities.
6. Support, refunds and wallet balance
For digital accounts, complete your first login and check the delivered items within 24 hours after delivery. The first-login coverage window starts at the delivery time recorded on your order and ends 24 hours later, not when you first sign in or open the email.
Report incorrect credentials or first-login failures within this window by emailing your order number, a description and relevant error screenshots. Do not email passwords, 2FA secrets or recovery codes. Replacement or refund arrangements are determined after review under the applicable terms.
Cancellations, replacements and refunds follow our refund policy and the product coverage stated at purchase. Wallet balance is used for CNY orders on this site; top-ups, bonuses and refunds are reconciled against actual payment and usage records.
7. Disputes and applicable law
For a dispute, first send your order number and a description to support. These terms are governed by Hong Kong law without excluding non-excludable consumer rights or other mandatory protections available to you. Disputes may be referred to a court or body with lawful jurisdiction.
8. Updates
Updates will be dated on this page. Later changes will not retrospectively reduce the agreed terms of confirmed orders. More favourable coverage expressly agreed for a product will be honoured.