Privacy policy
This policy explains how LetTool handles personal data when you visit the site, use an account, place an order or contact support.
Version date:
1. Data user and contact
LetTool is operated by LETOO GLOBAL TECHNOLOGY LIMITED (立拓環球科技有限公司), a limited company incorporated in Hong Kong, with Business Registration Number 81214763.
The company is responsible for personal data handled through this site. Send privacy, access and correction requests to support@lettool.com, marked “Personal data request”; support will refer them to the person responsible for privacy matters. Registered office: Room A5, 7/F, Astoria Building, No.34 Ashley Road, Tsim Sha Tsui, Hong Kong.
2. Personal information collection statement
Registration requires a display name, email and password for account creation, sign-in, security and service notices. Sign-in and password reset require the relevant account details. Orders require account, delivery email, product, amount, currency and payment-method details for transactions, verification, delivery, accounting and support. Without required information, the corresponding action cannot be completed. Campaign codes, optional notes and additional information unrelated to a request need not be supplied.
For support, we use your email, order number, description and necessary attachments to handle the request. Do not email passwords, 2FA secrets, recovery codes or unrelated identity documents. Necessary data may be provided to hosting and database, email, payment and fulfillment providers, and authorities legally entitled to receive it, as described below. You may request access to and correction of personal data using the contact in section 1.
3. Website, transaction and email records
We process login sessions, security verification records, orders and payment references, wallet activity, delivery content, support correspondence and referral sources. Account passwords are stored as salted hashes. Visitor IP addresses may be used for country or region detection, language selection and abuse prevention; hosting services may also record access and error logs.
Order and password-reset emails are sent through Resend, and incoming support emails may be recorded in our administration system. Emails contain a small image that records open counts and times to help follow up service notices; email image proxies may affect accuracy. You can disable automatic remote-image loading in your email client and still use the text and links.
5. Recipients, overseas processing and purpose limits
Data needed to provide services may be processed by server and database hosts, Resend, and your selected payment channel and its processors. The current online payment integration uses Shujie; available methods are shown at checkout. Product specifications, order references and necessary contact details may be provided to the relevant fulfillment supplier. Sharing is limited by purpose; complete account records are not a routine fulfillment requirement.
These providers may process or store data outside Hong Kong. In selecting and using providers, we are responsible for applying appropriate contractual or other safeguards to limit processing to the relevant services and protect the data. Where legally required or necessary to handle a transaction dispute, relevant information may also be provided to authorities or professional advisers.
Account and order data is used for the stated services and directly related purposes. For unrelated marketing or other new purposes, we will obtain separate consent where required. Reading this policy is not consent to marketing.
6. Retention and security
Retention depends on purpose: account data supports account operation and security; transaction and wallet records support fulfillment, accounting and disputes; email and support records support notices and follow-up. Data no longer needed should be deleted or anonymised once the purpose, legal retention obligations and unresolved disputes have ended. The site does not offer immediate automatic deletion of every record. You can ask support to delete data or close an account; we will assess the scope and explain records that must remain for legal obligations or unresolved matters.
We use measures including account verification, password hashing and administration access controls. Protect delivery emails and login details, and provide only the minimum information needed for support verification.
7. Access, correction and updates
Contact support@lettool.com to request access or correction, or ask about use and retention. We may request necessary identity verification and will handle and respond under applicable law, explaining any request we cannot fulfil. Updates will be dated on this page; new purposes will be separately notified or consented to as required.