After-sales policy
For cancellation, replacement and refund conditions and payment destinations, read our full refund policy.
First login
For digital accounts, complete your first login and check the delivered items within 24 hours after delivery. The first-login coverage window starts at the delivery time recorded on your order and ends 24 hours later, not when you first sign in or open the email.
Report incorrect credentials or first-login failures within this window by emailing your order number, a description and relevant error screenshots. Do not email passwords, 2FA secrets or recovery codes. Replacement or refund arrangements are determined after review under the applicable terms.
Support and handling times
For help, email our support team. We will reply and begin handling your request within 12 hours of receiving it, usually sooner.
Support is not staffed live around the clock. Orders and after-sales requests may queue; completion depends on the queue and investigation. The 12-hour window covers the initial reply and start of handling, not guaranteed delivery or resolution.
support@lettool.comOrders and delivery
Orders can be submitted at any time. Online payments are confirmed by the payment provider; manual payments are verified by support. Delivery is handled manually, with an email notice when complete.
Support reviews the specific order before confirming a replacement or refund. This is not an unconditional replacement or refund guarantee.